Shipping policy
We extend our gratitude for your purchase with DARIUS HEATH TAYLOR. Specializing in a diverse range of apparel products, our brand adheres to rigorous operational and logistics standards. We dedicate ourselves to thorough order processing, careful product packaging and reliable global shipping to ensure every customer receives their apparel items intact and within a practical delivery window.
1. Order Processing Time
Following successful order confirmation and full payment verification, all apparel orders undergo internal review, quality inspection and pre-shipping preparation within 1 to 7 business days. Weekends and national public holidays are excluded from standard processing schedules. During busy seasonal periods with elevated order volumes, routine processing timelines may be moderately prolonged. Our team will promptly notify customers of any considerable shipping delays and provide real-time order updates.
2. Shipping Rates and Delivery Estimates
Shipping fees are dynamically calculated for each individual order based on package weight, product dimensions and final shipping destination. All applicable logistics costs are fully displayed and confirmed during the online checkout process before order submission. The estimated delivery period for standard international apparel shipments is around 15 business days after warehouse dispatch. All listed delivery times are non-binding approximations, which may fluctuate due to logistics carrier operational delays, ongoing customs clearance procedures, extreme weather events, logistical resource limitations and regional holiday arrangements.
3. Shipment Confirmation and Order Tracking
Once your order is dispatched from our warehouse and handed over to our authorized logistics partner, you will receive an official shipping confirmation email equipped with a unique tracking number and complete shipment details. This tracking code allows you to monitor your parcel’s transit progress independently. It is important to note that tracking system data will not activate immediately after dispatch, with full accessible tracking functionality typically available 24 to 48 hours after shipment confirmation.
4. Incorrect Address Disclaimer
Customers are solely accountable for verifying the precision and completeness of their shipping address information when finalizing checkout. DARIUS HEATH TAYLOR accepts no liability for misdeliveries, unsuccessful deliveries or package returns caused by inaccurate, missing or invalid address details provided by customers. Any parcels returned to our warehouse due to address-related errors will incur additional reshipping expenses, which must be covered entirely by the customer.
5. Lost or Damaged Packages
If your apparel parcel is confirmed lost during international transit, please submit a support request to our customer service team within two calendar days of the scheduled delivery date to initiate a comprehensive case investigation. For orders delivered with visibly damaged packaging or defective clothing items resulting from transit handling issues, customers must file a damage report within 24 hours of goods receipt. Clear, high-resolution photos of both the damaged apparel products and original outer packaging are mandatory for claim validation. Our support team will assess each case individually and resolve all legitimate issues efficiently.
6. Apparel Care and Usage Notice
Every apparel item sold by our brand is fitted with exclusive manufacturer care instructions that govern proper wearing, cleaning, drying and daily maintenance practices. Adhering strictly to these professional guidelines is essential to preserving the fabric texture, color stability and overall service life of all clothing products. We decline all liability for product damage, fabric wear, color fading, shrinkage or structural defects stemming from improper cleaning habits, incorrect drying methods, unauthorized product modifications and inappropriate daily usage.
7. International Shipping and Customs Notice
All cross-border shipments may be subject to local import duties, customs taxes and official clearance fees in compliance with the import regulations of the destination country. All such additional administrative and customs charges are the exclusive responsibility of the recipient and are not incorporated into the base product price or standard shipping fees. Our team has no operational control over local customs inspection standards, clearance processing speeds and any supplementary fees imposed by overseas customs authorities.
8. Contact Information
Should you have any questions, feedback or inquiries regarding this shipping policy, order logistics status or general after-sales matters, please connect with our professional customer support team via the official contact details below:
Trade name: DARIUS HEATH TAYLOR
Phone number: +64 27 074 1217
Email: contact@dariustaylor.shop
Physical address: 22 Ness Grove, Papakōwhai, WGN, Porirua 5024, New Zealand